Contact & Support
Have a question or need help? We're here for you.
Email Support
Best way to reach us for any questions, issues, or feedback.
junomobileapplications@gmail.com Typical response: Within 24 hoursCommon Support Questions
Here are answers to our most frequent support inquiries:
FileFlip isn't converting my audio/video files
Audio and video conversion requires FFmpeg, a free open-source multimedia framework. FileFlip will prompt you to install it when you first attempt an audio or video conversion. Follow the on-screen instructions, or download FFmpeg from ffmpeg.org and ensure it's added to your system PATH. Image and document conversions work immediately without FFmpeg.
Where are my converted files saved?
By default, converted files are saved in the same folder as your original files, with the new file extension. You can change this behavior in Settings by specifying a custom output directory. Look for the "Output Directory" option in the Settings panel.
Can I convert multiple files at once?
Yes! FileFlip supports batch conversion. Simply drag and drop multiple files (or an entire folder) into the application, select your desired output format, and click Convert. There are no limits on the number of files you can convert at once.
How do I request a refund?
Refunds are handled by the app store where you purchased FileFlip. Please contact Microsoft Store, Mac App Store, or Snap Store support directly for refund requests. Each store has its own refund policy and timeframe.
Does FileFlip work offline?
Yes! FileFlip is designed to work 100% offline. After installation, no internet connection is required for any file conversion. Your files are processed locally and never leave your computer.
How do I update FileFlip?
Updates are delivered through your app store. Enable automatic updates in your Microsoft Store, Mac App Store, or Snap Store settings, or manually check for updates periodically. All updates are free and included with your purchase.
The conversion failed or produced a corrupted file
If a conversion fails: (1) Ensure the source file isn't corrupted by opening it in another application. (2) Check that you have sufficient disk space. (3) For audio/video files, verify FFmpeg is properly installed. (4) Try converting to a different format to isolate the issue. If problems persist, email us with the file type, conversion attempted, and any error messages.
Can I convert password-protected PDFs?
FileFlip can convert PDFs that are password-protected for printing/copying restrictions. However, PDFs that require a password to open cannot be converted without first removing the password using the original password and appropriate software.
What image quality settings are available?
FileFlip preserves original quality by default. For formats that support quality settings (like JPEG), you can adjust compression in the conversion options. Higher quality means larger file sizes, while lower quality reduces file size.
Is FileFlip available for mobile devices?
Currently, FileFlip is only available for desktop platforms (Windows, macOS, and Linux). We focus on desktop to provide the best offline conversion experience with full access to your file system.
When Contacting Support
To help us resolve your issue as quickly as possible, please include:
- Operating System: Windows 10/11, macOS version (e.g., Sonoma 14.2), or Linux distribution (e.g., Ubuntu 22.04)
- FileFlip Version: Found in the app's Settings or About section
- Problem Description: What you were trying to do and what happened instead
- File Information: The type and approximate size of files you're converting, and the target format
- Error Messages: The exact text of any error messages (screenshots are helpful!)
- Steps to Reproduce: How can we recreate the issue on our end?
Business Inquiries
For business-related inquiries, partnerships, press requests, or licensing questions:
Please include "Business Inquiry" in your subject line for faster routing.
Report a Bug
Found a bug? We want to know! Please email us with:
- A clear description of the bug
- Steps to reproduce the issue
- Expected behavior vs. actual behavior
- Your system information (OS, FileFlip version)
- Screenshots or screen recordings if applicable
We take all bug reports seriously and aim to address critical issues promptly.
Feature Requests
Have an idea for improving FileFlip? We'd love to hear it! Send us your feature suggestions at junomobileapplications@gmail.com with:
- A clear description of the feature
- The problem it would solve or improvement it would bring
- Any examples from other software (if applicable)
While we can't implement every request, we carefully consider all feedback when planning updates.
Our Support Promise
We're a small, dedicated team that genuinely cares about our users. Every email is read by a real person who uses FileFlip themselves. We don't use automated responses or outsourced support - when you email us, you're talking directly to the people who build and maintain FileFlip. We typically respond within 24 hours, often much faster during business hours. Your satisfaction matters to us.